Clickoo Paid Media Services
Service
LEVEL Agreement
This document is laid out to provide a clear and concise reference to specific elements of Clickoo’s paid media services for clients and agency members.
Communications
Working hours
We are an international team, so hours of availability will vary by account manager and your time zone.
Email Responses
5 hours confirmation of receipt / short answers.
24 hours for more detailed responses.
Calls
We require a minimum of 1 working day to attend any calls. If data insights are required, we require at least 1 weeks notice.
Data reports
Campaign data reports are provided via a live dashboard in a predetermined format. Bespoke reporting solutions are available but may incur additional costs.
Insights
Alongside the live dashboard, each month Clickoo account managers will written commentary including; Actions taken, Upcoming actions + new initiatives.
Recommendations
Thanks to years of experience, the Clickoo team are excellently positioned to make recommendations on many aspects of your overarching marketing strategy.
Campaign Optimisation Actions
As a part of your on-going paid media services, the Clickoo team will take a variety of actions to improve your campaign performance. Whilst each approach will vary depending on your specific needs and the platforms used, typically optimisation actions will include a mixture of the following;
Bid management
Search query management
Budget management
Feed data quality assessment
Creative review / refresh
Keyword Opportunity analysis
Audience optimisation
Competitor analysis
Campaign Creation
During the course of your campaign management, you may require completely new campaigns built from scratch. These could be your first campaigns, or campaigns for an up-coming product launch or promotion.
Your Clickoo team will work their hardest to get your campaigns ready to launch in a timely manner, and we typically expect that once we have received a full briefing it will take around 10 working days to get your campaigns ready for launch.
This can vary depending on complexity and scale of the campaigns and the time of year.
working days
This document exists to represent the baseline communication and optimisation for which Clickoo as an agency will strive to maintain. Whilst we take pride in providing the best service possible, this agreement does not represent a guarantee of any form and there may be individual instances where these service levels are not met. This service level agreement is subject to change without notice.
Questions about OUR SLA?
Get in touch
If you have any questions about the service level agreement, please feel free to get in touch with the team via the form below or speak to your direct representative.